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Grievance Redressal Policy

PharmaShots Media Private Limited (“PharmaShots”, “we”, “our”, “us”) is committed to protecting user rights, ensuring transparency, and addressing grievances in a fair, timely, and lawful manner. This policy is framed in accordance with:

  • The Information Technology Act, 2000
  • The Digital Personal Data Protection Act, 2023 (India)
  • Applicable principles of the General Data Protection Regulation (GDPR) for international users

1. Purpose of This Policy

This policy defines the mechanism for:

  • Submitting complaints or grievances
  • Exercising data protection rights
  • Reporting misuse, inaccuracies, or privacy concerns
  • Seeking redressal related to content, communications, or services

PharmaShots ensures accountability, transparency, and responsiveness in handling all grievances.

2. Scope of Grievances Covered

You may raise a grievance related to:

  • Collection, processing, storage, or use of personal data
  • Consent withdrawal or data access requests
  • Data correction or erasure requests
  • Unauthorised use or disclosure of information
  • Website content accuracy or representation
  • Subscription or communication-related issues
  • Any violation of applicable data protection laws
  • General complaints regarding PharmaShots services

3. Rights of Data Principals / Data Subjects

In alignment with the DPDP Act, 2023 and GDPR, users may exercise the following rights:

Under India’s DPDP Act, 2023:

  • Right to access information about personal data processed
  • Right to correction and updating of personal data
  • Right to erasure of personal data (subject to legal obligations)
  • Right to withdraw consent at any time
  • Right to grievance redressal
  • Right to nominate another person to exercise rights in case of incapacity or death

Under GDPR (for EU/EEA users):

  • Right of access
  • Right to rectification
  • Right to erasure (“right to be forgotten”)
  • Right to restrict or object to processing
  • Right to data portability
  • Right to lodge a complaint with a supervisory authority

Requests under these rights will be processed lawfully and within defined timelines.

4. Grievance Officer & Contact Details

In accordance with applicable law, the following individual is designated to handle grievances and data protection requests:

Grievance Officer / Contact Person:
Saurabh Chaubey

Company: PharmaShots Media Private Limited
Address: Second Floor, H-65, Sector 63,
Noida, Uttar Pradesh, India – 201301

Email: connect@pharmashots.com

5. How to Submit a Grievance or Data Request

Grievances or data-related requests should be sent via email with the subject line:

“Grievance / Data Protection Request – PharmaShots”

Please include:

  • Full name
  • Contact details
  • Description of the issue or request
  • Relevant webpage URLs or references
  • Supporting documents (if applicable)

Incomplete or unclear requests may require follow-up for clarification.

6. Acknowledgement & Resolution Timeline

In compliance with statutory requirements:

  • Acknowledgement of grievance: within 48 working hours
  • Resolution or response: within 15 working days from receipt

If additional time is required due to complexity or legal review, the user will be informed with reasons and expected timelines.

7. Handling of Personal Data During Redressal

All grievance-related personal data will:

  • Be processed lawfully, fairly, and transparently
  • Be used only for grievance resolution purposes
  • Be accessed only by authorized personnel
  • Be retained only as long as necessary for compliance or legal obligations
  • Be protected using reasonable technical and organizational safeguards

8. Cross-Border Data Considerations

For users accessing PharmaShots from outside India, including the EU/EEA:

  • Data may be processed or stored in jurisdictions where PharmaShots or its service providers operate
  • Appropriate safeguards are applied to ensure lawful cross-border data transfers
  • Processing aligns with GDPR principles of lawfulness, fairness, and purpose limitation

9. Escalation Mechanism

If a grievance is not resolved satisfactorily within the defined timeline, users may reply to the same email thread requesting escalation. All escalations are reviewed internally with priority.

For GDPR-related concerns, users may also contact their local supervisory authority, where applicable.

10. Policy Updates

PharmaShots reserves the right to amend or update this Grievance Redressal Policy to reflect:

  • Changes in law or regulations
  • Operational updates
  • Compliance improvements

Updated versions will be published on the website with a revised “Last updated” date.